FAQs
Answers to the questions we are asked most often about ordering, delivery, returns, trade accounts and product authenticity. If your question is not answered here, please contact our team.
Ordering and delivery
How much does shipping cost?
Standard shipping is free on Australian orders over $150. For orders below $150, standard shipping is $9.95. Express shipping is $9.95 on orders over $150 and $14.95 on orders below $150. Full details are in our Shipping Policy.
How quickly will my order be dispatched?
Orders for in-stock items are dispatched within 24 hours of payment, excluding weekends and public holidays. Estimated delivery is 1–6 business days for standard shipping and 1–4 business days for express.
Do you deliver Australia-wide?
Yes. We ship Australia-wide using Australia Post Express eParcel and eParcel, with other trusted couriers used during peak periods.
Can I collect my order?
Yes. Choose local pickup at checkout and we'll email you when your order is ready to collect from our Wetherill Park showroom, usually within 4 hours. Please contact us before visiting if you want to check stock on a specific item.
The gate is closed when I arrive. Are you open?
Most likely, yes. Our showroom is inside a gated warehouse complex. The front gate is open weekdays from 6am to 6pm. After 6pm on weekdays, on Saturdays and on public holidays the gate is closed, but we are still open during our normal hours. Just call us on 0404 452 976 when you arrive and we'll buzz you in.
Returns and refunds
What is your returns policy?
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. Returns must be in the same condition you received them — unworn or unused, with tags, and in original packaging, with proof of purchase. Please contact us at sales@uhbeauty.com.au to start a return.
Are any items non-returnable?
Yes. Certain items cannot be returned, including personal care goods such as beauty products, hazardous materials, flammable liquids or gases, sale items and gift cards. Please see our Refund Policy for the full list of exclusions before ordering.
How long do refunds take?
Once your return has been received and inspected, we will notify you of the outcome. If approved, refunds are processed to your original payment method within 10 business days, though your bank may take additional time to post the funds.
Trade accounts
Who can apply for a trade account?
Trade accounts are intended for eligible salons, barbers, beauty businesses and qualified industry professionals. Applying is free, and each application is reviewed manually by our team.
Does applying guarantee approval?
No. Applications are assessed against our criteria and are not automatically approved. If your application is approved, you will receive an email confirmation and will be able to see trade-only pricing when you sign in.
How do I apply?
Complete the form on our Trade Application page. If you have any trouble, contact us and we will help you through it.
Price Beat Promise
Do you price match?
Yes, and we go further. If you find the same product cheaper at another Australian retailer, show us in store at Wetherill Park and we'll beat their price by 10%. It's open to salons, barbers and retail customers. In-store only; conditions apply. See our Price Beat Promise for full details.
Products and authenticity
Are your products genuine?
Yes. Every product we sell is genuine stock sourced through established Australian supply channels. We do not sell counterfeit goods. If you have a question about a specific product, please contact us before ordering.
Do all products carry a manufacturer's warranty?
Warranty terms are set by each brand and vary by product. Electrical appliances in particular may have specific warranty conditions depending on the manufacturer or distributor. If warranty cover matters to you, please check with us before purchasing and we will confirm the terms that apply.
Do you stock vegan or cruelty-free products?
Many of the brands we stock offer vegan-friendly and cruelty-free options. Because formulations can change, vegan and cruelty-free status is specific to each product — please check the individual product packaging or contact us to confirm before purchasing.
Still need help?
Our team is happy to help with product advice, order enquiries and trade applications.
- Phone: 02 8007 5894 or 1800 560 689
- Email: sales@uhbeauty.com.au
- Showroom: Unit 20, 457 Victoria Street, Wetherill Park NSW 2164
- Opening hours: Monday to Friday 9:00am – 7:30pm, Saturday 10:00am – 4:00pm, Sunday closed. Gate closed after 6pm weekdays, Saturdays and public holidays: call 0404 452 976 and we'll buzz you in.
